Rules

1. General Provisions

  1. The rules of the Sparniukas.lt online store (hereinafter - the Store) (hereinafter - the Rules) apply to the Customer when placing an order in the Sparniukas.lt Store.

  2. Sparniukas.lt has the right to amend the Store Rules. When shopping in the Store, the Rules in force at the time the order is placed (as indicated with the order) apply.

  3. The Customer is not permitted to place an order for goods in the Sparniukas.lt Store unless they have familiarized themselves with the Store Rules. In all cases, the Customer is deemed to have familiarized themselves with the Rules and agreed to them if, before ordering goods, they confirm their agreement with the Rules by clicking "I AGREE". In cases where the Customer partially or entirely disagrees with all or certain parts of the Rules, they must not place an order electronically on Sparniukas.lt; otherwise, the Customer is deemed to have familiarized themselves with and unconditionally agreed to all the Store Rules.

  4. Sparniukas.lt shall not be held liable in cases where losses arise because the Customer, disregarding the recommendations and obligations provided to them, did not familiarize themselves with the Store Rules, although they were provided with the opportunity to do so.

 

  1. Privacy Policy

  2. If the Customer wishes to receive informational messages from Sparniukas.lt, they will be given the option to choose whether such messages are sent to them.

  3. A cookie is a small text file sent to the device of each person browsing the website, from which the website is accessed, and temporarily stored on that device. During another visit to the website, your browser will read the cookie and send the information back to the website or an element. The information collected by cookies on the website helps identify the website visitor, save the browsing history on the website, and adapt the content accordingly. Cookies on the Sparniukas.lt website are intended to:

o Ensure consistent website functionality

o Ensure shopping cart functionality

o Remind you of items you have viewed

o Collect page visit statistics

To delete all cookies saved on your computer, read the instructions provided by the manufacturer of your browser, which you can find in the browser menu by clicking "Help".

Note: If you delete our cookies, you will not be able to use some of our website features.

  1. When ordering goods, the Customer must provide the personal data necessary for the delivery of the goods: first name; last name; address where the goods will be delivered; phone number; other data necessary for delivery. Sparniukas.lt confirms that such data will be used exclusively for the purposes of ordering and delivering goods. Sparniukas.lt undertakes not to disclose such information to third parties, except to Sparniukas.lt partners providing goods delivery or other services related to the Customer's order placement or fulfillment. Any other disclosure of the Customer's personal information to third parties will always be agreed with the Customer. In all other cases, any of the Customer's personal data may only be disclosed to third parties in cases provided for by the legal acts of the Republic of Lithuania.

  2. 4. By familiarizing themselves with the Rules, the Customer confirms that they are informed that while browsing the Sparniukas.lt Store, cookie files (files sent from the internet server) will be placed on their computer.

 

III. Order Placement Procedure and Conditions

 

  1. After browsing the Store's website, the Customer selects the items they like. A shopping cart is formed based on their selection.

  2. After forming the shopping cart, the Customer must enter the data necessary for the delivery of the selected goods: their first name, last name, address where the goods will be delivered, phone number, and additional information that may be important for delivering the ordered goods. Sparniukas.lt confirms that the data provided by the Customer will be used exclusively for the purposes of selling and delivering goods, without violating the requirements set out by the legal acts of the Republic of Lithuania for the protection of personal data.

  3. Next, the Customer must choose one of the available payment methods in the Sparniukas.lt Store (more details in Section IV of the Rules). At the same time, they can choose a delivery method from the available Sparniukas.lt delivery options. 

  4. In the final window, all the data provided by the Customer is generated, before which the Customer must ensure that the provided data is correct and meets their requirements. The Customer has the opportunity to correct incorrect data before submitting the order to Sparniukas.lt. The Customer is also given the opportunity to correct personal data necessary for the delivery of goods even after placing the order. The Customer is not given the opportunity to confirm the order until they mark that they have familiarized themselves with and agree to the Sparniukas.lt Store Rules. In the event that the Customer has not familiarized themselves with the Store Rules before selecting goods, they must do so before confirming their order and the data provided in it.

  5. Once the Customer confirms the order, it is sent to Sparniukas.lt. The order is considered placed from the moment Sparniukas.lt receives it. In such a case, it is also considered that a contract has been concluded between the Customer and Sparniukas.lt. However, such a contract is considered enforceable only from the moment Sparniukas.lt receives confirmation from the bank selected by the Customer (when choosing payment via online banking) about the payment for the delivered goods; when payment is made by bank transfer, the contract is considered enforceable.

  6. After the Customer places the order, the Sparniukas.lt system automatically sends an email to the Customer, which specifies the ordered goods and the data provided by the Customer.

  7. Upon receiving a notification from the bank that the Customer has made a payment transfer for the goods purchased from the Store, a notification is sent to the Customer at the specified email address. The moment of receiving the notification from the bank is considered the moment the contract between the Customer and Sparniukas.lt comes into effect.

  8. The order submitted by the Customer is stored in the Sparniukas.lt database in accordance with the requirements of the legal acts of the Republic of Lithuania regarding the storage period of such data.

  9. In all cases, it is considered that by submitting the order, the Customer has familiarized themselves with and unconditionally agrees to all the Store Rules, as well as all other conditions indicated with the order.

  10. The contract is concluded and performed in the national language.

  11. Guarantees and Pricing of Goods

  12. The general characteristics of each item are indicated next to each item in the Store.

  13. Sparniukas.lt indicates, and the Customer confirms, that they are aware that the goods listed in the Store may not match the actual size, shapes, and color of the goods due to the characteristics of the monitor used, as well as the difference in colors in reality and in the photograph, due to the lighting of the photo equipment.

  14. The Customer agrees that when placing an order electronically in the Store, they undertake to pay the price indicated in the order for the goods.

  15. Prices in the Store and the order are indicated in the official state currency with VAT.

  16. Sparniukas.lt sells goods that meet the conditions specified in the order. In cases where the goods delivered to the Customer do not meet certain order requirements, the Customer agrees to first immediately report this by phone or email to Sparniukas.lt, and Sparniukas.lt undertakes to take all necessary measures to eliminate the deficiencies, if such deficiencies arose due to the fault of Sparniukas.lt or third parties acting on its behalf. If Sparniukas.lt does not eliminate the deficiencies within a reasonable, with the Customer agreed term, the Customer has the right to defend their rights in the manner provided for in the Civil Code of the Republic of Lithuania.

  17. Sparniukas.lt's obligations regarding the goods:

6.1. Sparniukas.lt undertakes to deliver goods of suitable quality and meeting the requirements specified in the order.

6.2. Sparniukas.lt undertakes to provide the Customer with the quantity of goods indicated in the order. Sparniukas.lt is not liable in cases where the quantity of the delivered goods is inaccurate because the Customer incorrectly provided the data in the order submitted to Sparniukas.lt.

6.3. Sparniukas.lt in all cases provides the Customer with a range of goods that meet the criteria specified in the Order.

6.4. In cases where a certain set of items is specified in the order, Sparniukas.lt undertakes to provide all the items included in the set.

6.5. Goods are delivered packaged, taking into account their nature, to ensure that the goods are suitable for use according to their purpose.

 

 

 

  1. Payment Procedure and Terms

  2. The Customer pays for their ordered goods by one of the methods indicated in the Sparniukas.lt Store.

  3. If the Customer chose one of the online payment methods, they undertake to pay for the ordered goods immediately. In other cases, the Customer loses the right to make claims regarding the violation of the delivery terms of the goods, because according to the Customer's order, the shipment of goods is only started to be formed after Sparniukas.lt receives payment for the goods.

 

  1. Statutory right to withdraw from the contract regarding SPARNIUKAS.LT goods

 

When you buy goods from Sparniukas.lt, you have a statutory right to withdraw from the contract:

 

  1. Information about the right to withdraw from the contract:

 

You have the right to withdraw from this contract within 14 days, without stating any reasons. The withdrawal period is 14 days from the day on which you or your designated third party (but not the carrier) received the last item of goods. To exercise your right of withdrawal, you must inform us (MB Sparniukas, Dubysos g 1 Kauno raj. Purviškiu km. 54210 , email: info@sparniukas.lt +37063283684) about your decision to withdraw from the contract by sending us a clear statement (e.g., in writing, by post, or by email). If you wish, you can use the attached contract withdrawal form, but it is not mandatory. If you submit your notice of contract withdrawal online, we will immediately send you a confirmation of receipt (e.g., by email). You will be considered to have met the withdrawal deadline if you send your notice of contract withdrawal before the end of the specified deadline.

 

  1. Consequences of contract withdrawal:

 

If you withdraw from this contract, we must refund all payments we received from you immediately, but no later than 14 days from the day we received your notice of withdrawal from this contract, except for delivery costs. Refunds will be processed using the same payment method you used for the initial transaction, unless otherwise clearly agreed with you. We will not charge you any fees for the refund. We may suspend your refund until we receive the goods back or you provide us with proof that you are returning the goods, depending on which occurs earlier. You must return or hand over all goods to us immediately, but no later than 14 days from the day you submitted your notice of withdrawal from this contract to us. The requirement above is considered met if you return the goods before the end of the 14-day period. You only have to cover any reduction in the value of the goods if the reduction in value is attributable to your improper handling of the goods, checking their condition, characteristics, and operation.

 

Contract withdrawal form:

 

(If you wish to withdraw from the contract, please fill out this form and return it to us) Intended for: MB Sparniukas, Dubysos g 1 Kauno raj. Purviškiu km. 54210 , email: info@sparniukas.lt : I/We (*) withdraw from my/our (*) concluded contract for the purchase of the goods indicated below (*):

 

  • ordered (date) (*)/received (date) (*)

  • customer's first name, last name

  • customer's address

  • date

 

(*) Delete what is not applicable The right to withdraw from the contract expires earlier for contracts for packaged goods that were unpacked after delivery and are unsuitable for return for hygiene reasons.

 

VII. Return of Goods

 

  1. The Customer is given the opportunity to exchange the items delivered to them for other similar items of different dimensions, shape, color, model, or completeness, or to return items they do not like.

  2. The Customer can return goods by sending them back within 14 days, starting from the day after the consumer notified of their decision to withdraw from the contract.

  3. Changes to packaging necessary to inspect the goods are not considered material damage or loss of the goods' appearance. In all cases, the goods must be returned in the original packaging.

  4. The exchange or return of items is carried out after the Customer fills out the established Sparniukas.lt goods return or exchange form.

  5. In cases where goods are exchanged and a price difference arises during such an exchange, the Customer must pay Sparniukas.lt such price difference.

  6. In cases where Sparniukas.lt does not have suitable items for exchange, the Customer is refunded the amount paid, excluding the price of delivery.

  7. Goods can be exchanged or returned only if they meet the requirements specified in point 3 of this section of the Rules. The paid amount is refunded no later than 14 days from the signing of the return form.

  8. All communications to the Store must be submitted by email info@sparniukas.lt or by phone No. +37063283684. The contract is concluded, performed, and all communication between the Customer and the Store takes place in the state language.

  9. Electronic consumer disputes can be resolved on the consumer dispute resolution platform http://ec.europa.eu/odr/

  10. First of all, contact the online store by email: info@sparniukas.lt +37063283684 and, if no common solution is reached regarding the goods' non-conformity, return, or exchange, you can submit a request/complaint regarding a good or service purchased in our online store to the State Consumer Rights Protection Service (Vilniaus g. 25, 01402 Vilnius, email: tarnyba@vvtat.lt tel. 8 5 262 67 51, fax 8 (5) 279 1466, on the website www.vvtat.lt (as well as the regional branches of the State Consumer Rights Protection Service in the county).

 

VIII. Delivery of Goods

 

  1. Sparniukas.lt undertakes to deliver the goods to the Customer no later than 20 business days after confirming the shipment of the order to the Customer. Such a term does not apply in cases where the required goods are not in the Sparniukas.lt warehouse, and the Customer is informed about the shortage of their ordered goods. At the same time, the Customer agrees that in exceptional cases, the delivery of goods may be delayed due to unforeseen circumstances. In such a case, Sparniukas.lt undertakes to immediately contact the Customer and agree on the goods delivery issues.

  2. The Customer undertakes, when ordering goods, to indicate the delivery location of the goods and the person who will receive the goods.

  3. The Customer undertakes to receive the goods themselves. In the event that they cannot receive the goods themselves, and the goods are delivered to the specified address and according to other data provided by the Customer, the Customer has no right to make claims to Sparniukas.lt regarding the delivery of goods to an unsuitable person.

  4. Goods ordered in the Sparniukas.lt online store are delivered by an authorized courier service. The Customer agrees the delivery time with the authorized courier service. In cases where the Customer cannot receive the goods at the specified time, they undertake to immediately report this by email to the customer service department (contact information can be found in the Store's "Contacts" section).

  5. If, due to the Customer's fault or circumstances attributable to the Customer, the authorized courier service is unable to deliver the goods, the courier service shall arrange an additional delivery time suitable for the Customer. Redelivery shall be carried out no more than twice. If the Customer refuses to accept the goods three times, the goods shall be returned to Sparniukas.lt, and the Customer shall not have the right to make claims regarding the late delivery of the goods. Furthermore, Sparniukas.lt shall in all cases be released from liability for breach of the delivery terms if the goods are not delivered to the Customer or are delivered late due to the Customer's fault or circumstances attributable to the Customer.

  6. The Customer must immediately inform Sparniukas.lt by email:

a) if a time interval has been specified for the delivery of the shipment, but the shipment is not delivered or the courier is more than 15 minutes late after the end of the time interval;

b) if, when contacting the courier at the specified email address, a response to the inquiry is not provided within 4 business hours, or if no response is provided when contacting the specified telephone number;

c) if the courier behaves rudely or has an untidy appearance when delivering the goods;

d) in all cases immediately inform Sparniukas.lt if the shipment is delivered in a damaged, crushed, or otherwise damaged package; also in cases where the shipment contains goods that were not ordered or an incorrect quantity of such goods, an incomplete set of goods, or goods of the wrong size or dimensions.

  1. In all cases where, upon delivery of the goods to the Customer by the courier, the shipment package is crumpled, wet, or otherwise externally damaged, the Customer must indicate (write a comment) such deficiencies in the delivery confirmation provided by the courier or write a separate report regarding such deficiencies. The Customer must do this in the presence of the courier. If such actions are not taken, Sparniukas.lt shall be released from liability towards the Customer for damage to the goods if such damage was caused by package damage that the Customer did not note in the shipment delivery confirmation.

  2. In cases where, upon accepting the goods, the Customer notices that the shipment does not contain the correct set of goods or that the delivered goods are not of the correct size, color, or other dimensions, the Customer must immediately inform Sparniukas.lt.

 

  1. Other Provisions

  2. All communications to Sparniukas.lt must be submitted by email to the customer service department (contact details can be found in the Store's "Contacts" section).

  3. The agreement between the Customer and Sparniukas.lt is concluded and performed in the state language.

  4. The design of the Sparniukas.lt website and original photographs are intellectual property, and their use and distribution without consent is prohibited. The visual content of the Sparniukas.lt website is protected by the copyright and related rights of the Republic of Lithuania.